ThriftTok Luxe
Returns & support
If a piece is not as expected, contact us with your order number and a description of the concern. Photographs help us review condition issues with you.
If the item is materially not as described
Once the discrepancy is verified, we support a return and refund and cover the related return shipping costs.
If the description is accurate but the piece is not right for you
Eligible returns are accepted, with return shipping paid by the customer. Contact our team so we can explain the next steps for your item.
Before sending a parcel
Please contact us first. For an agreed return, we provide instructions and the appropriate U.S. return address. The return location is a receiving facility, not a walk-in store.
For an authenticity concern, include the item details and supporting documentation so we can review the piece and its record with you.
Return terms being finalized: the return request window, item eligibility requirements, return deadlines and refund processing timetable have not yet been finalized. A complete return policy will be available before the boutique begins accepting orders.